How do we do it?
"By growing community to community we can assist a greater number of customers at a fairer price than our competitors. The bigger the community grows the more savings our customers can make"
Our Story
With over 18 years in the service and repair business, working for the big service providers in various roles from engineer to management, we uncovered the problems that comes with choosing a plan thats right for you. This alongside the cost of living and customer care we have put together a fair and honest plan, thats easy to navigate and give you peace of mind. Everything we do is easy from the bookings page to whats covered, no varied plans, different coverage and no hidden costs. Simple and Honest just like our website
Got Questions? We Have Answers
Some answers to your most common Questions
The Cover
Q: What is Boiler Cover and which cover do I need?
✅ Boiler Cover is a having Gas Safe engineers on hand in your time of need potentially saving you hundreds in cost. your monthly subscription gives you priority response and a yearly safety check to help avoid breakdowns and stress. It protects your heating and hot water system as well as plumbing emergencies giving you peace of mind throughout the year. We try and keep our covers simple, both cover you for everything, but our standard cover comes with a £50 excess on breakdown visits where as our premium cover is all inclusive. The right cover for you may depend on your situation, the age of your boiler and reasons for getting cover. e.g. Most new build properties have a warranty to cover any issues that may occur on the system, but, to keep the warranty valid on your boiler, it must be serviced every year and signed off by Gas Safe engineers, our standard cover helps you spread the cost of the yearly check up but also keeps you protected in case of emergency.
Q: Whats included in the cover?
✅ Annual Boiler Service, Unlimited Call outs, Boiler and Heating Repairs, Emergency Plumbing and even CP12's for Landlords. Visit our Boiler Covers Page
Q: Do you cover emergencies?
✅ Yes! We offer 24/7 Emergency call out with local Gas Safe Engineers
Q: Do you cover my area?
✅ Use our Postcode checker and see if we can support you, If your area is not available don't worry! Drop us a message or give us a call and we may be able to help!
Q: Is this for Landlords too?
✅ Absolutely! Landlords cover include free safety certificates and multiple property support! find out more on our Landlord and Property Agents Page
Q: What Boilers are included?
✅ We service and repair all boilers of all ages including back boilers at no extra cost
Q: How do I set up my direct debit?
✅ Just fill out the form upon sign up and your direct debit will be set up for that same date every month.
Q: How do I book My service or a breakdown?
✅ The easiest way to book your service or breakdown is by logging onto the members area, you can also call, email the office or Text/Whatsapp your local rep/engineer to arrange for you
Q: What happens if my boiler is Beyond Economical Repair?
✅ Sometimes the cost of a repair is worth more than the boiler itself, in this unfortunate event you will be offered
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Fixed price repair covering the materials required to complete the job
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Boiler Replacement Quote minus the cost of the Repair
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Fixed price Manufacturer Repair
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Free Boiler Replacement if your boiler is under 7 years old
Q: How soon can I book my service?
✅ right away! We try to book most services during the quieter Spring and Summer months but keep our diary open all year round, our availability will show on the members page when you go to book
Q: Do you help Customers with Vulnerabilities?
✅ Customers with vulnerabilities get priority response when loss of facilities or emergencies occur. Please let us know in the comment box when signing up and additional measures will be put in place to make sure you can contact us in the most simple way
One Off Repairs & Not Covered Products
Q: Do I need cover to get an engineer out?
✅ We visit and support everyone whether on a cover or not. Breakdowns, Services and Boiler replacements at competitive prices with the same level of commitment and professionalism you would expect. please see our Repairs & Servicing
Q: Can I get my tap replaced?
✅ Yes! and much more, our engineers will assist in all types of work from tap replacements to powerflushing. Just enquire and a member of the team will advise you
Q: Whats better, One off visits or signing up to the cover?
✅ Everyone has different needs and circumstances, for peace of mind and a yearly safety check the cover ticks all the boxes, if you don't want the monthly commitment, no problem! You will receive the same level of service at competitive prices in your time of need
Please use our chat function to answer any questions you may have. your query will be passed on and a member of the team will respond to you as quick as possible
What Our Customers Say
I can't recommend highly enough. Called them out for an emergency on a Sunday, super quick, knew exactly what to do and fixed our boiler immediately when we had been waiting two days for another plumber without heating or hot water!
Fantastic!
- Victoria, Aylesbury
Came out the same day! They were super fast to get the problem solved and super honest! Would definitely recommend! Completely different to other companies I contacted!
- Natasha, Tring
I highly recommend! They have come to our rescue on two occasions when our boiler stopped working, leaving us without heating. They responded incredibly quick, came out the same day, and resolved the issue immediately! Not only efficient but extremely polite and professional. I couldn't recommend more highly
- Miri, Abbots Langley